Right of Withdrawal Policy

Tattooed OÜ

Legal Warning: The Right of Withdrawal is a mandatory EU regulation for consumers (Directive 2011/83/EU as amended by Omnibus 2022). However, the Seller (Tattooed OÜ) strictly applies all legal exceptions and limitations provided by law to minimize losses and prevent abuse. The Buyer is required to read this Policy before ordering. Failure to comply with any requirement results in an automatic refusal of the withdrawal request. For business customers (B2B), the right of withdrawal is completely excluded.

1. Right of Withdrawal (Consumers Only)

1.1 Consumers (individuals acting for purposes outside their trade or business) have the right to withdraw from the sales contract without giving a reason within 14 calendar days.

1.2 The period begins:

• For goods: From the moment the Buyer or a third party (other than the carrier) receives the goods.

• For services: From the moment the contract is concluded.

1.3 Business Customers (B2B): For entities, self-employed professionals, and companies, the right of withdrawal is not applicable, regardless of the nature of the goods or services.

2. Exercising the Right of Withdrawal

2.1 The Buyer must provide an unequivocal statement of withdrawal via:

• Email: tattooedeu@gmail.com

• Registered Mail: Lasnamäe linnaosa, Katusepapi tn 6-502, 11412 Tallinn, Estonia

2.2 The statement must include:

• Order number.

• Date of order/receipt.

• Full name and address of the Buyer.

• Clear wording: “I hereby withdraw from my contract for the following goods…”

2.3 The deadline is met if the notice is sent before the 14-day period expires.

3. Effects of Withdrawal

3.1 The Buyer must return the goods no later than 14 days after sending the withdrawal notice.

3.2 Return Conditions:

• In original, sealed, airtight packaging.

• Without any signs of use.

• In full set (including accessories, manuals, and invoices).

• At the Buyer’s own expense and risk.

3.3 The Seller will refund all payments received (including standard delivery costs) within 14 days after receiving the goods back and successfully inspecting them.

3.4 The Seller may withhold the refund until the goods are received or evidence of shipment (tracking number) is provided.

3.5 Diminished Value: The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., breaking seals, use, or damage).

3.6 Costs for premium delivery (express, courier) or additional fees (customs, specialized packaging) are non-refundable.

4. Exceptions (Goods Not Subject to Withdrawal)

According to Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to: 4.1 Sealed Goods: Items that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery:

• Needles, cartridges, dermal tips, and tips.

• Inks, pigments, and PMU paints.

• Any disposable consumables or airtight-sealed products. Unsealing or using any of these goods automatically and irrevocably voids the right of withdrawal.

4.2 Customized Goods: Goods made to the Buyer’s specifications or clearly personalized (e.g., engravings).

4.3 Electronic Components: Machines or power units that have been connected, used, or programmed.

4.4 Digital Content: If performance has begun with the Buyer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.

5. Model Withdrawal Form (Optional)

(To expedite processing, you may use this template)

To: Tattooed OÜ

Email: tattooedeu@gmail.com

Address: Lasnamäe linnaosa, Katusepapi tn 6-502, 11412 Tallinn, Estonia

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale for the following goods:

Order Number: ____________________

Ordered on / Received on: ____________________

Name and Surname: ____________________

Address: ____________________

Date: ____________________

Signature: (Only if this form is notified on paper) —

6. Additional Provisions

6.1 The Buyer is solely responsible for all consequences of their actions with the goods. The Seller is a supplier and is not liable for outcomes such as injuries, infections, or legal violations arising from use.

6.2 The Seller reserves the right to refuse withdrawal in cases of suspected abuse (systematic returns, fraud).

6.3 Custom/Programmed Orders: Once production/programming has started, withdrawal is impossible; cancellation will incur a fee of 30–40% for costs incurred.

6.4 All disputes shall be handled in accordance with the Terms of Use (Section 15).

Last updated: January 23, 2026

End of Right of Withdrawal Policy.